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Frequently Asked

Your  Guide to Navigating and Mastering the World of 3D Visualization
  • Do I need to have 3D or Unreal Engine experience to us Stage?
    No need to know Unreal Engine 5, or other design softwares. Stage was intentionally designed with an extremely simple interface without needing any 3D expertise.
  • Where can I find tutorial videos?
    You can watch Stage tutorials videos on our youtube channel.
  • What hardware specifications do you recommend?
    We recommend the following spec: - OS - Windows 10 64-bit or higher with DirectX 12 support - Processor - Quad-core Intel or AMD, 2.5 GHz or faster - Memory - 32GB+ - Graphics Card - NVidia 3080 or newer, 24+ GB VRAM
  • What are the minimum hardware specifications to run Stage?
    The minimum specs to run Stage: - OS - Windows 10 64-bit - Processor - Quad-core Intel or AMD, 2.5 GHz or faster - Memory - 8GB - Graphics Card - NVidia 2080 or newer, 16+GB VRAM
  • Can I get my designs into Stage without a plugin?
    Yes! We recommend exporting your model to the .glb or .gltf format, then opening that exported model inside stage. Other formats that may work include .obj, .fbx, or datasmith. .usd coming soon!
  • Where can I go for support?
    You can join our Stage Discord channel at the bottom of this page or you can always send an email to support@trapdoorcreative.com
  • What plugins do you have available?
    We currently have a plugin for VStitcher and a beta version of a Rhino plugin.
  • Can I add custom HDRs into Stage?
    We can upload any HDR custom scene of your choosing or we can build one for you. Contact your account manager to talk through this request.
  • Why is my model coming in extremely big in Stage?
    When exporting your models out of your CAD package, make sure you’re doing in centimeters. This will allow Stage to ingest your model properly.
  • How can I cancel my subscription?
    You can cancel your subscription anytime. Log in to your Stage account at https://stage.trapdoorcreative.com/ Then click on "Manage Subscription" under general settings. You can then click on cancel subscription.
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